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Team Leader, Credit Cards 74 views

JOB PURPOSE: 

    The Job Holder is responsible for effectively managing and leading a team of junior and senior Relationship Officers to achieve the assigned target for self and the team in a sustainable manner.

INTERNAL & EXTERNAL INTERACTION:

  • Existing and Potential customers
  • Sales Support team
  • Operations and Credit teams
  • 3rd party providers and HR team

KEY PERFORMANCE INDICATORS:

  • Assigned self and team monthly and annual targets
  • Effective team management
  • Manpower headcount maintenance

KEY ACCOUNTABILITIES:

Core Responsibilities:

  • Assist in implementing sales strategy to achieve the assigned team target as per the defined productivity matrix of individual team members.
  • Review and monitor complete and high quality submissions of applications to minimize the Net Credit Loss.
  • Actively participate in Business Development events to generate leads.
  • Liaise with Sales Support, Credit and Operations teams to optimize productivity & TAT.
  • Do cross-sell efforts for revenue maximisation.
  • Distribute own sources data of potential customers to the team members.
  • Improve visibility and brand image of the company.
  • Deliver a one on one training on product knowledge, company policies, credit policies, selling skills, fraud prevention and AML for all new joiners within 2 weeks from their joining date.
  • Maintain budgeted headcount of staff to ensure low attrition; retaining of high performers through various motivational methods and by timely hiring for attrition replacements.
  • Motivate and coach team members on a daily basis to increase and maintain their performance.
  • Manage the team member performance effectively with MIS tracking as per the agreed productivity matrix and performance management policy.
  • Build strong awareness of the team to reduce the incidences of fraud, forgery & misrepresentation of applications.
  • Handle complaints effectively and closure of cases in coordination with S&Q department.
  • Adherence to company’s product, credit and compliance policies as verified by Risk and compliance.

People Management Responsibilities:

  • Define goals and key performance indicators for each member of the team and ensure effective implementation of the DF performance management process.
  • Develop talent within the team by providing guidance and coaching to achieve the defined goals.

SKILLS SET:

  • Strong product knowledge
  • Good awareness of consumer behaviour trends
  • Good understanding banking industry trends in the market
  • Excellent people management skills
  • Strong negotiation and communication skills
  • Proficiency in MS Office
  • Good interview and selection skills
  • Good analytical skills

Leadership Competencies:

  • Strategic Thinking
  • Problem Solving and Decision Making
  • Inspiring People Management

Core Competencies:

  • Customer Focus
  • Teamwork
  • Result Driven
  • Self-management
  • Innovation

QUALIFICATIONS, EXPERIENCE, SKILLS & COMPETENCIES:

EDUCATION:

  • Minimum of bachelor’s degree is a must.
  • Master’s degree is preferred.

Years & Nature of Experience:

  • Minimum of 6 years of experience in banking industry.
Only candidates can apply for this job.
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