Relationship Officer

For UAE National only.


Offer full range of services to Gold & Diamond customers and cross sell ADIB consumer banking products, Investments. Support Relationship Mangers and handle services in their absence.

Key Accountabilities of the role



– Prospect new business opportunities within the main role of servicing customers.

– Support Relationship Managers.

– Proactively upsell / cross-sell products and services to customers

– Inform designated customers about their eligibility for special offers / complimentary gifts based on their transactions & invested assets

– Proactively request customers to refer others

– Community Involvement – must be a socially active opinion leader


– Target Achievement & Growth

– Overall Profitability

– Customer satisfaction

– Product & process knowledge

The competencies required to undertake this role and the level at which performance would be assessed as being satisfactory are:

(1 – least desirable, 5 – max desirable)

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

· Bilingual (Arabic & English)

· Working knowledge of investment products & banking operations (further training & certification to be provided)

· Strong communication skills & customer orientation

· Ability to interact with high-end, affluent customers of all nationalities

· High Personal Integrity

· Ability to perform basic mathematical computation

· Referral Specialist

· Good working knowledge of Microsoft Words & Excel

Previous experience:

Customer Facing (e.g. Front Office) Experience in Banks or Financial Brokerage Companies (in an advisory role).

Seniority Level
Entry level

Employment Type

Job Functions

Only candidates can apply for this job.
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