About the job
Overall purpose of role
Support the Head of Private Banking in acquiring, servicing and retaining clients and in the creation of enduring, deep and trusted relationships with our clients
Provides exceptional service to the Banker’s clients and be a main point of contact for all day-to-day matters across products and services
Complete the tasks related to all aspects of administration
Support the team / business in the delivery of its targets and goals
Client servicing 60-70%
Acts as the key point of contact for a portfolio of clients dealing with day-to-day administration across the range of services and products which includes payments processing, credit cases submissions, client on-boarding and client data maintenance.
Responds in a timely and professional manner to client requests, owning task execution end to end, working pro-actively with Operations and various departments to ensure delivery, resolve issues and reduce/remove errors.
Maintains the system record of client requests, situation, events, and reports
Performs daily operations and transactions on clients’ accounts.
Complies with all corporate policies, front office procedures, regulatory and internal/external audit requirements and managing risk and control
Assists Private Bankers in ensuring adherence to regulatory and Wealth requirements
Keeps Private Bankers completely informed of interactions with clients and share any insights gained through client servicing, routing clients to bankers when conversation moves toward giving advice or when a sales opportunity is identified
Assists the Private Bankers in administration and management of client relationships including attending meetings (to observe/take notes), preparation of CRM notes, drafting of letters and other documentation, annual client reviews all overseen and signed-off by the Private Banker.
Sales support 30-40%
Supports Private Bankers to develop sales pitches and identify target clients for particular products
Supports the Private Banker in managing their client portfolio through analysing client book to for example: identify and re-home low value / low potential clients, identify clients with substantial cash balances, recognise specific client needs and the opportunity they present
Organises and supports Bankers’ preparations for client success, for example, preparing a full client brief in advance of a meeting; researching a prospect; preparing relevant documentation etc
Attends client meetings and events to establish strong and enduring working relationships
Maintains an up to date working knowledge of the markets, economic position, BW research view and product set and is able to provide a view of these to the Private Banker
Client satisfaction / feedback
Banker/team/PBE Manager satisfaction (e.g. responsiveness and positive attitude)
Attendance at regular forums
Adherence to procedures and risk and control framework (judged via directly attributable complaints, risk events or sundry losses, overdue annual reviews / credit reviews / quality of case file preparation)
Demonstration of Barclays values (Respect, Integrity, Service, Excellence, Stewardship)
Professional / Technical Experience
Previous experience in a client facing role
Good knowledge of banking and operational procedures, plus lending and understanding of collateral requirements, understanding of markets and regulatory awareness
Role holder does not provide advice but can give factual information in client communications/interactions
Where role holder prepares client letters and similar advisory documentation for a Private Banker, the Private Banker will always review and sign the documentation and take accountability.
Strong PC skills (Word, Excel, Power point)
Good understanding of the Bank’s products and services of the Barclays Group
Good investment, fiduciary and banking product knowledge
Excellent customer service skills & sensitivity to the needs and profile of high net worth clients
Positive and self motivated
Excellent ability to plan and organise work and set priorities, and to multi-task
Good interpersonal skills and adopts a team focus
Good influencing and negotiating skills
The ability to make clear presentation of information both written and orally
Effective listening and communication skills
Ability to work under pressure with a heavy workload
The ability to solve problems using a rational approach with a strong ownership of problems
Possesses a technical and commercial approach to tasks.
Possesses the initiative to think things through and the prudence to refer
Interest in financial markets
Fast learner, with experience of becoming familiar with new IT systems quickly and accurately
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards