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Manager, Relationship Management (Preferred UAE National) 24 views

Job description / Role

Relationship Management

* Generates target market prospects through a number of innovative and sustainable channels.
* Converts target market prospects into clients
* Grow customer portfolio size by deepening existing customer relationships
* Retain existing high value clients; grow wallet share with the bank through focused relationship management activities
* Cross-sell SCB products & services to existing clients
* Be the main banker for majority of clients in portfolio
* Achieves risk weighted returns on clients portfolio
* Effectively interacts with network and available internal resources to provide solutions which meet client needs
* Delivers, monitors and reviews solutions to clients based on client investment profile
* Resolve client queries without further escalation, where possible
* Analyse financial requirements customer and match with bank product offerings
* Complies with regulations, policies and guidelines
* Highlights, mitigates and protects the bank against credit, legal, reputation and other risks
* Minimize errors in transaction execution and service delivery
* Review and respond to AML transaction monitoring queries on transactions highlighted
* Conduct periodic reviews of clients’ accounts
* Attend mandatory complaints and other training
* Raise STR to team leader and compliance for suspicious transactions

Client acquisition

* Solicit New to bank and New to product leads from other key business areas
* Consultative selling of multiple products to clients based on identified leads
* Turn service recovery into sales opportunities
* Refer highly satisfied clients to generate sales
* Analyse and review potential business to ensure maximum profitability
* Collaborate with product specialists to deliver effective client solutions
* Operate within Risk and Compliance framework
* No reported MIS-selling cases

Generic measures of the role

* Progress against a balanced scorecard target
* Growth in product cross-holding ratio
* Sustained, steady AUM growth
* Number of new clients to the bank
* Growth in revenue per customer
* Customer satisfaction scores


* Customer Relationship Management (advanced)
* Data conversion & reporting (core)
* Credit Risk analysis (core)
* Legal and Regulatory knowledge (core)
* Market/competitor knowledge (core)
* Product knowledge (core)
* Risk management (core)
* Needs profiling & analysis (core)
* Negotiation & objection handling (core)
* Needs based/Consultative sales skills (advanced)
* Social/networking skills (core)
* Phone based conversation skills (core)

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