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Data Analyst Retail Ops 48 views

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Job Description

Job Purpose
Responsible to create and manage Operational dashboards by extracting data from different data sources for Retail Operations for Division and Unit Managers for their Operational KPI reviews on Volume, FTE, Productivity, SLA, Accuracy, Absentism, TAT and STP %
Responsible to consolidate and coordinate with technology to extract data from database to prepare management reports and dashboards

Key Result Areas

Acquire data from primary or secondary data sources in coordination with IM team
Act as a liaison between IM team and different Operations divisions with the aim of making data available to business users
Support Retail Operations divisions to build dashboards for Business and Operational Performance Reviews
Analyze and extract relevant information from large amounts of historical data in Hadoop, Datawarehouse and other data sources to define and develop Dashboards, Reports and KPI scorecards in Microsoft PowerBI
Capability of writing SQL / HQL queires to locate and extract data from a variety of source systems and exiting MIS for use in automated reporting and analysis
Identify efficient and meaningful ways to communicate data and analysis to all Operations divisions through ongoing reports and dashboards
Identify, analyze, and interpret trends or patterns in complex data sets
Assist all Retail Ops units in data collection, coalition and consolidation
Keep track of the Ops Analytics reporting deliverables and manage stakeholder expectations
Filter and clean data by reviewing / reconciling with existing reports to locate and correct any code problems

Knowledge, Skills and Experience

  • Acquire data from primary or secondary data sources in coordination with IM team
  • Act as a liaison between IM team and different Operations divisions with the aim of making data available to business users
  • Support Retail Operations divisions to build dashboards for Business and Operational Performance Reviews
  • Analyze and extract relevant information from large amounts of historical data I Hadoop, Datawarehouse and other data sources to define and develop
  • Dashboards, Reports and KPI scorecards in Microsoft PowerBI
  • Capability of writing SQL / HQL queires to locate and extract data from a variety of source systems and exiting MIS for use in automated reporting and analysis
  • Identify efficient and meaningful ways to communicate data and analysis to all Operations divisions through ongoing reports and dashboard
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Assist all Retail Ops units in data collection, coalition and consolidation
  • Keep track of the Ops Analytics reporting deliverables and manage stakeholder expectations
  • Filter and clean data by reviewing / reconciling with existing reports to locate and correct any code problems
  • Provide ad-hoc data support on any urgent reports and material in an expedited manner

U.A.E-Dubai
Group: Retail Banking Group

About Us

Mashreq has provided banking and financial services to millions of customers and businesses since 1967. We are one of UAE’s leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services. Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry. To view the Bank’s financial performance, Click here. Our branch network extends across the UAE with one in every two households in the UAE banking with us. We also have customer service centres in key retail locations and one of the largest ATM networks in the country. We also have 12 overseas offices in nine countries, including Europe, US, Asia and Africa.

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