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Client Onboarding Manager for UAE 67 views2 applications

Your Key Responsibilities

  • Direct, manage and oversee of the quality of delivery across Client Due Diligence (CDD) teams and direct reports
  • Produce metrics / reporting related to department performance, risk quantification and stratification, and resource capacity limitations
  • Local demand management and resource planning, ensuring adherence to service level agreements
  • Manage ad hoc allocation of priority cases to respective Makers and Checkers and handle the communication to the team
  • Acts as a role model in relation to the values and beliefs, internal policies and regulatory requirements
  • Ensure all reportings (MIS) meets business, regulatory and internal reporting expectations
  • Ensure quality of CDD operations, in line with AFC related regulatory and policy changes and industry
  • Assist with monitoring quality and identify training gaps, working with the AML team in delivering ad hoc KYC/AML refresher training
  • Manage escalations and handoffs to AFC function
  • Build and maintain effective relationships with business managers, AML, Compliance, Credit, Management and other backoffice areas
  • Assist business colleagues and Client Onboarding Analysts with solving complex and special issues.
  • Work with Onboarding process stakeholders with regards to continuously improving processes
  • Provide support to project teams
  • Assist and lead on key Client Lifecycle Management (CLM) projects and initiatives
  • Act as local CLM representative during internal/external audits and KYC related queries

Your Skills and Qualifications

  • UAE residence permit, preferably DIFC
  • University Graduate
  • Fluency in English essential, additional languages such as Arabic desirable
  • Knowledge of local AML/KYC requirements, preferably also DFSA rules and regulations, and/or compliance related qualification
  • Minimum 3-4 years relevant management experience in a KYC/AML on boarding related role
  • Good understanding and experience of Investment Banking and products
  • Proven track record of internal / external stakeholder management
  • Skilled at working in and flexibly adapting to an international, fast paced banking environment
  • Ability to take a risk-based approach and equally balance risk and business
  • Strong organization and prioritization skills, profound decision making skills
  • Diligent working style, strong analytical skills and solution-oriented problem solving
  • Distinct client and service orientation
  • Strong team management skills
  • Excellent communication skills and ability to work in virtual global teams and a matrix organization
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