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Citigold Telemarketing Manager 73 views

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Job Description

Working closely with Citi Gold Segment team and Decision Management in getting the leads and campaigns as a feeder for the  Citigold Telemarketing Officers. The primary role of the team is to identify and acquire Citigold new-to-bank customers, as also upgrading existing Citiblue customers to Citigold, for UAE and Bahrain.

  • Ensure that the team identifies new-to-bank Citigold prospects, through cross-sell to existing card only clients
  • Ensure end-to-end tracking and monitoring of the account fulfillment process by the Business Development Officers
  • Upgrade existing Citiblue relationships to Citigold by upsizing current funding and deepening the relationship.
  • Deepen Citigold relationships and retain customer relationships
  • Generate referrals for Citibank offshore, wherein the client prefers to open an account in London/Jersey or Singapore
  • Actively promote referrals from member-get-member programme to generate a pipeline of Citigold prospects.
  • Ensure the team is trained and well versed on the product features as also the KYC norms and process.
  • Undertake regular call monitoring to ensure that the client communication is consistent and aligned to internal guidelines
  • Manage calling campaigns and queue assignment
  • Download all digital and Citiphone leads and track conversion
  • Work with the DM team to identify initiatives and optimise calling campaigns
  • Work with Digital marketing and Citi Gold segment team to identify and run campaigns that could maximize lead generation along with quality leads.
  • Maintain Citigold MIS for the unit
  • Ensure welcome calling for new-to-bank clients and ensure proactive redressal of customer issue
  • Deliver consistent and best-in-class customer service
  • Meet the compliance and controls standards set by the Citigroup

Development Value:
The eligible candidate will be able to have a career path growing into a Citigold  Acquisition Team Manager or within the Sales and Distribution roles and use his acquired knowledge on products and client experience.


  • 5-7 years experience preferably in the financial services industry
  • Prior experience in a role involving telesales / telemarketing
  • Prior experience of leading a team
  • Asset experience is also preferred


  • Excellent teamwork skills in order to cater to the varied understanding and support requirement of customers and prospects
  • Basic analytical skills required to comprehend research and performance reports and to interpret them to offer most suitable products for customer profile.
  • High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills.
  • Ability to nurture and build strong relationships with customers.

Bachelor degree/ MBA

Job Details

Job LocationBahrain
Company IndustryBanking
Company TypeUnspecified
Job RoleMaintenance, Repair, and Technician
Employment TypeUnspecified
Monthly Salary RangeUnspecified
Number of VacanciesUnspecified
  • This job has expired!
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