Chapter Lead Daily Banking

The Chapter Lead Daily Banking, reporting directly to the Tribe Lead Daily Banking, has the end to end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments. He/She Leads the team in prioritizing the activities among the backlog to strength the daily banking proposition in the market by delivering to the customer always a distinctive customer experience. He/she is in charge to define the strategic goals in close consultation with both the Tribe Lead and the commercial departments. As Chapter Lead, he/she leads the people’s growth of his/her chapter by emphatizing the strengths and challenge the weaknesses.

Key Responsibilities
To deliver specific activities to plan, develop, maintain and monitor our current accounts and cards portfolio, in order to achieve income and volumes targets
To design and develop the product offering working closely with the CoE Pricing
To continually assess the performance of the current products range, the regulatory landscape and external market trends and competitor developments to ensure the customer proposition as effective as possible
To prepare sustainable recommendations across the products including innovations, improvements and changes
To support the end to end process by engaging with the data and insights gathered about customers and process, to make suggestions as how changes to process or product could improve performance and better meet customer needs
To develop effective and collaborative working relationships with all stakeholders and colleagues
To represent the bank for the products at group level and outside the bank

Proven track record in understanding of this sector, either in a front line or back office environment, including the regulatory and compliance requirements
Experience of complex project and working effectively across functions, while managing stakeholders and governance requirements
An understanding of the current cards & payments market would be an advantage
Well-developed communication and interpersonal skills, with the ability to produce clear and concise presentation, papers, business cases
Numerate with analytical capabilities and experience of monitoring and tracking budgets/targets/financial performance and working data
Proficient in all standard business application

Qualifications And Skills
Master’s degree
5-10 years’ professional experience at management level
Proven background in building and managing high performance teams
Exceptional understanding of customers and products strategy experience and analytics
Extremely customer-focused, continuously in touch with the network, to stay informed of market and industry developments
Strong problem solver and ability to make effective decisions
Ability to analyse and interpret data, using insights to further build direction
Strong communication and presentation skills
Leadership and influencing skills
Ability to negotiate with all levels of management influencing investment and prioritisation
Excellent level of English
Experience in working as part of a cross functional leadership team
Ability to work on an international level
Duration: Permanent

Location: Milan

More Information

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