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Associate Director – Correspondent Banking Sales and Service 70 views

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.



To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.



We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.



The Role Responsibilities
  • Engage GAMs and TB sales across network to quote trade pricing with a view to optimise RORWA. Also engage TASS team for sell-downs and actively monitor and assist with placements in Insurance programs.
  • Lead Client Service Manager for Inbound Cash business (Vostros) across GCC.
  • Work with CSG, IMO, Operations and Product partners for resolving any transactional disputes. Also assist Ops for follow-ups with GCC Correspondents for Trade/Cash flows. Identify and eliminate loose rivets in transactional flow by actively working with products and operations.
  • Preparing customized client offers/RFPs and setting up of static data / pricing for clients. Coordinate with concerned departments in preparing presentation for cash/trade or during RFP process.
  • Coordinate with finance and downstream departments to work on any charges reversals/ PMI analysis and investigations.
  • Responsible for value added data MIS and analysis for cash and trade. Also assist in preparation of service review reports for Middle Eastern bank clients.
  • Acting as a backup for wider Correspondent Banking Service Managers across AME when required.
Risk and Compliance:
  • Be aware of and be fully compliant with the TB operational risk and governance framework.
  • ORF (Operation Risk Framework) gaps addressed promptly and effectively.
  • Facilitate regular discussions on risk awareness, operation and risk control improvements, lessons learnt from incidents and identify best practices to strengthen teams’ operational risk awareness and knowledge.
  • Uphold good conduct – ensure full compliance with regulations, policies, and procedures. Prevent data leakages, regulatory breaches caused by lack of knowledge.
Our Ideal Candidate


Knowledge, Skills And Profile
  • Comprehensive product/process knowledge for Cash & Trade.
  • Understanding of Correspondent Banking clients’ Cross border operations.
  • Knowhow of GCC markets & Trade practices preferred
  • Basic TB operations understanding/experience
  • Sound knowledge and experience in relationship management with senior management personnel of clients
  • Eye for details and ability for in-depth analysis of situations & problems to determine optimum strategy
  • Offer and apply differentiated services that suit the client, based on the structured analytical sound judgement in exercising authority/delegation
  • Organised with attention to detail
  • Client focused and willing to go beyond expectations
  • Ability to articulate well with all people at different levels
  • Good analytical skills
  • Proficient in excel and power point
  • Effective interpersonal and communication (including questioning) skills
  • Ability to exert influence over others to achieve objectives
Know How & Experience

(Product Knowledge, qualifications, years of industry/product experience, interpersonal skills, etc)

  • University Degree with strong experience in documentary trade products and related industry practices.
  • Strong sales & persuasion skills
  • Relevant years’ experience in transaction banking or in trade /cash operations or products.
  • Strong capability to represent the bank within the Correspondent Banking industry.
  • Demonstrated competency in managing the changing needs of diverse and demanding clients and competitive business environment.
  • Good communication, analytical and organizational skills.
  • Proficiency in English is required: knowledge of at least one local language would be preferable.
  • Team player with the ability to interact and work with colleagues at all levels across geographies and functions.
  • Ability to solve problems and identify and implement solutions for multiple internal/external customers.
Apply now to join the Bank for those with big career ambitions.
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