The Role Responsibilities
Report to Senior Manager, Field and Agency Collections
Responsible for deceased and bankruptcy cases handling, prepare and come up settlement agreement with customers; Closely work with different stakeholders for recoveries, liaise with external parties like customers, Official Receiver Office, Insolvency Lawyers, Administrator, Insurance Agent, etc.
Prepare regular report for daily operation and recovery progress
Execute collection strategies and initiatives in order to manage an acceptable level of credit loss and maximize recovery return through in-house collection action, bankruptcy handling and/or legal proceedings.
Ensure all operations must be complied with the HK Regulatory requirement, Code of Banking Practice and the Bank’s Key Control Standards
Achieve the outcomes set out in the Bank’s Conduct Principals: Dos and Don’ts, Group Code of Conduct, Treat Customer Fairly Principal and Fraud Risk Management Framework
Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance
Assist on daily and ad-hoc support in order to strengthen the team capacity and enhancement engagement with people
Our Ideal Candidate
Min. 3 year working experience in Customer Services and Collection areas
Fluent speaking in English, Mandarin and Cantonese
Strong communication, problem solving and negotiation skill, able to work independent
Basic knowledge regarding the credit cycle
Knowledge in Bank’s operational process and systems
Good computer skills including MS Word, Excel, etc.