Welcome To EbankinCareers

Application Support Specialist CNR25 22 views2 applications

Key Deliverables
Performance Measures
Main Tasks
1.       Handling Incidents/SRs within the timeframe and meets customer satisfaction.
• Achievement of deliverables.
• Customer feedback
• Ensure availability of resources, meeting of timelines.
• Identify continuous improvement opportunities within Operations team
2.       Ensure Compliance of ITIL processes to PMO, Risk, Audit and architecture guidelines
• Adherence to compliance
• Documentation of IT processes as required by PMO standards.
• Work as part of a multi-disciplinary team, in accordance with defined quality management practices, to achieve common objectives.
• Ensure maintaining Data confidentiality.
3.       IT Roadmap and Process Improvement
• On going maintenance for assigned applications
• Ensuring application stability
• Tracking process improvements in co-ordination with Infra and Domain teams.
4.       Provide BAU environment and Vendor co-ordination
• Customer satisfaction measured through surveys.
• Critical Incidents per application
• Availability metrics for applications
• SLA measures.
• Participate in initiatives to optimize applications and related software.
• Manage assigned audit points.
• Ensure support resources are available with sufficient knowledge to deliver specialist support for assigned applications.
• IT Vendor co-ordination for assigned applications.
• Manage outsourced vendors to ensure availability of resources, meeting of timelines are in accordance of Remedy Timelines.

Job Knowledge
Experience in Application production support within the ITIL Framework.
Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution, and RCA related to Application.
Hands on experience in ensuring the resolution for Production issues is accurate and within SLA.
Very good knowledge in Trading & Wealth Management domain
Experience in supporting Trading applications, including portfolio accounting systems, and trading systems
Knowledge in Advent APX and Moxy, Tradex is an added advantage.
Essential
Skills: Technical & Professional
Very good knowledge in .Net application framework.
Hands-on experiences with MS SQL, (developing stored procedures/SSIS/SSRS/ and functions).
Hands on experience in Unix Command
Essential
Skills: Managerial and Leadership
Desirable
Desirable
Behavioral
Conceptual Thinking, Strategic Orientation, Team Leadership, Analytical Thinking, Innovation, Flexibility, Integrity.
Essential
Prior work experience required
3 to 6 years’ experience
Essential
Educational and /or professional qualification
IT based degree, university degree, or equivalent work experience required
Essential
Any professional certification required
ITIL
Desirable

RequirementsSkills: Technical & Professional
Very good knowledge in .Net application framework.
Hands-on experiences with MS SQL, (developing stored procedures/SSIS/SSRS/ and functions).
Hands on experience in Unix Command
Skills: Managerial and

Skills

Skills: Technical & Professional
Very good knowledge in .Net application framework.
Hands-on experiences with MS SQL, (developing stored procedures/SSIS/SSRS/ and functions).
Hands on experience in Unix Command

Skills: Managerial and Leadership

Desirable

Behavioral

Conceptual Thinking, Strategic Orientation, Team Leadership, Analytical Thinking, Innovation, Flexibility, Integrity.

Prior work experience required

3 to 6 years’ experience

Job Details

Job LocationDubai, United Arab Emirates
Company IndustryBanking
Company TypeRecruitment Agency
Job RoleInformation Technology
Employment TypeContractor
Monthly Salary RangeUnspecified
Number of VacanciesUnspecified

Preferred Candidate

Career LevelMid Career
Only candidates can apply for this job.
Share this job
Contact Us

About Us

Founded in 2003, We are the online recruitment portal that specializes in banking and finance industry recruitment.

Contact Us

Ebankingcareers.

Suite 403, X2 Tower, JLT, Dubai,UAE.

Email: clients@ebankingcareers.com

Call: +971 44 17 9600

Dowmload Our Application